Our Policies

NEW! UNLIMITED FREE 30 DAY LAYER EXCHANGES

For a "LIMITED TIME" only, Mountain Air Organic Beds is offering UNLIMITED FREE 30 DAY LAYER EXCHANGE. We pay all the shipping to and from for these exchanges. You can exchange as many times as you like during this 30 day period and we will handle all the cost. This is an exchange policy, not a refund policy. To get the 30 day program all you need to do is call 844-223-2263 and place the order directly with us. This offer does not apply after the sale and outside the continental United States. We reserve the right to cancel this program at any time without any notice.

The VAST majority of cases a layer exchange fixes the issue. Sometimes it's the foundation or platform bed you put it on is worn out and needs replaced.

30 Days Free Layer Exchange Program

Refunds are allowed on unopened bedding only with a 20% restocking fee to handle shipping & handling charges.

Otherwise, “ALL SALES ARE FINAL” for Mattresses, Mattress Pads, Adjustable Beds, further custom request, Toppers, & Woodworking.

The 30 day count starts on the day of delivery of your entire mattress and foundation or bed. Please note pillows and bedding may arrive on a different day than a mattress resulting in multiple counts. Free Layer Exchanges do not apply to any sizes other than Twin, Twin Extra Long, Split Queen, Queen, King and California King.

Layer Exchanges will not be given if the mattress layers has been put in sunlight, outside, dried out from air, or direct heat from mechanical sources. Torn, dirty, damaged or abused.

Please call us to see if you quality for a warranty or a return.

Please contact us at (844) 223-2263 for a Return Authorization Number. Items returned WITHOUT a RA# will not be honored with a refund. Be SURE to get your RA# within 30 days of delivery, you can always change your mind and cancel the RA#. We must receive returns for unopened bedding within 30 days.

You must ship the mattress layers back CLEAN, and undamaged. Bedding must be sent back in unopened packages within 30 days. No smoke, unusual odors, or stains, and mattresses must be free of dirt, pet hair, & grime. Anything else voids this policy. Your credit card will be kept on file until the program ends in case the return product is not received or damaged.

Refunds and exchanges applies only to the person who paid for the order, refunds are given to original purchaser only with the original receipt from Mountain Air Organic Beds.

Mattresses, Toppers, Foundations, Platform beds, and Adjustable beds are not returnable under no circumstances. We reserve the right to replace any lost, defective, wrong or missing parts at our cost. It's wise to always hold on to the old mattress with any mattress purchase from anyone until your new mattress is in place.