Furniture: Due to the use of natural materials in your furniture, minor variations may occur from piece to piece. Furniture items carry no warranty.
Layer Exchanges on Mattresses: We never want you to be stuck with an uncomfortable mattress, so we allow unlimited layer exchanges at our store for the first 100 days. This is a layer exchange policy, not a refund policy. For out of town customers, we will send you a new layer and you can return the old layer back to us - just pay actual shipping charges both ways. You can do this as many times as you like for the first 100 days.
Upgrade: If you upgrade to Talalay there is a charge for the difference in price. If you downgrade to Dunlop, there are no refunds for the difference in price.
Returns: We do not accept returns on opened packages for health reasons. Preauthorization required for returns and exchanges. Stocking fees and in store credit may apply.
20 Year Warranty: 10 year full, 11-20 year prorated yearly against 1 1/2 inch body impression, as long as the customer has proper support under the mattress. Customer is responsible for all shipping charges after the first year.
Questions? Call us at 877-283-7226 or 479-966-4350