Furniture: Due to the use of natural materials in your furniture, minor variations may occur from piece to piece. Furniture items carry no warranty exchange or refund.
Layer Exchanges Mattresses: Our mattresses are layer exchanges only. We allow unlimited layer exchanges at our store for the first 100 days. It is a layer exchange policy not a refund policy. If we ship the mattress to you and you need a new layer, we will send you a new layer with return shipping label and you can return the old layer back to us for actual shipping charges both ways. You can do this as many times as you like for the first 100 days.
Upgrade: If you upgrade to Talalay there is a charge for the difference in price. If you down grade to Dunlop there are no refunds for the difference in price.
Returns: We do not accept returns on opened packages for health reasons. Preauthorization required for returns and exchanges. Stocking fees and in store credit may apply.
20 Year Warranty: 10 year full 11-20 year prorated yearly against 1 1/2 inch body impression as long as the customer has proper support under the mattress. Customer is responsible for all shipping charges after the first year.
Questions? Call us at 877-283-7226 or 479-966-4350